digital banking & mobile app

If you're already a United Member, enrolling in Digital Banking is quick and easy. Simply complete our Digital Banking Enrollment Form and follow the prompts to verify your identity. A secure access code will be sent to the phone number or email address associated with your account. Once verified, you'll be able to set your secure password and begin accessing your accounts.

Note: If you’re looking to enroll a Business, Estate, or Trust Account, you must contact us at (888) 982-1400. 

Members can access Digital Banking in several convenient ways:

If you've forgotten your username or password, simply select Forgot Username or Forgot Password from the Digital Banking login page. After verifying your identity, you'll be guided through the steps to recover your username or reset your password and regain access to your account.

If you're unable to complete this process, give us a call at (888) 982-1400 and our Member Service Center will be happy to assist.

If you've forgotten your password, select Forgot Password on the Digital Banking login page and follow the prompts to verify your identity and create a new password.

If you know your current password and would simply like to change it, log in to Digital Banking and navigate to Settings > Security Preferences to update your password. As a reminder, all passwords require:

• Must be between 8 and 24 characters
• Password must contain a minimum of 1 numbers.
• Password must contain a minimum of 1 lower case characters.
• Password must contain a minimum of 1 upper case characters.
• Password may not contain the following characters <>.
• Your password cannot be the same as your last 9 passwords.
• May not be the same as current password

If you need any assistance, give our Member Service Center a call at (888) 982-1400 or chat with us online.

Yes. United Federal Credit Union offers a mobile app that’s available for both Apple® and Android™ devices.

Yes. United Federal Credit Union offers Zelle®, a fast and convenient way to send and receive money with friends, family, and others you trust directly from a United checking account.

To get started, within Digital Banking or the United Mobile App, navigate to the Zelle® tab and follow the enrollment instructions. Or, to learn more about Zelle®, click here. 

Yes. Mobile Check Deposit is available at no-cost through the Mobile App, and allows eligible Members to deposit checks anytime, anywhere using their smartphone or tablet.

To learn more about Mobile Check Deposit, click here. 

To add an external account in Digital Banking, navigate to the Accounts tab and select Add Account. From there, choose whether you'd like view-only access or the ability to transfer funds to and from the account.

You can then link the account using instant verification through Plaid or by verifying the account with micro-deposits using the account and routing number. If you choose micro-deposit verification, the process typically takes 1–3 business days to complete.

Once the account has been verified, you'll be able to conveniently view and manage eligible external accounts directly within Digital Banking.

After the account is verified, you can conveniently transfer funds between your United accounts and eligible accounts held at other financial institutions—all from within Digital Banking.

For your security, Digital Banking access may be temporarily locked after multiple unsuccessful login attempts, entering incorrect credentials, or if unusual account activity is detected. In many cases, you can restore access by selecting Forgot Password or Forgot Username on the login page and following the identity verification steps.

If you're unable to regain access online, please give us a call at (888) 982-1400 and our Member Service Center will be happy to assist. 

Below is our general funds availability policy for Mobile Check Deposit:

If one or more items are transmitted before the Cut-Off Time:

• Up to $500.00, per day, is available when the item(s) has been reviewed and approved, which occurs when the status of the item is “Accepted” and the description of the item is “Your check has been accepted and processed”;
• Anything greater than $500.00 but less than or equal to $5,000.00, per day, is available on the second (2) Business Day after the item(s) has been reviewed and approved; and
• Anything greater than $5,000.00, per day, is available on the seventh (7) Business Day after the item(s) has been reviewed and approved.

You can find your United Federal Credit Union account number(s) in several places, but the easiest way is through Digital Banking.

Don’t use Digital Banking? You can still find your account number on your monthly statement or at the bottom of your paper checks (checking accounts only). If you need additional assistance, give us a call at (888) 982-1400 or stop by your nearest United branch—we’ll be happy to help.